MoveDomo takes your privacy very seriously. It is important that you know exactly what MoveDomo does with personal information that you and others provide, why it is gathered and what it means to you. This document is being provided to you in line with MoveDomo's obligations under the General Data Protection Regulation (GDPR), which came into force on 25 May 2018. The GDPR, together with applicable Irish requirements, has amended existing data protection law and placed enhanced accountability and transparency obligations on organisations when using your information. The GDPR also introduced changes which give you greater control over your personal information, including a right to object to the processing of your personal information where that processing is carried out for our business purposes. Please take time to read this notice carefully. If you have any questions about how we use your information, please contact MoveDomo using the form in the website. This summary explains the most important aspects of how we use your information and what rights you have in relation to your personal information.
1. Who we are
Throughout this document, “we”, “us’, “our” and “ours’ refer to MoveDomo, an Irish company with registered offices in Bray, Co. Wicklow.
2. The information we collect about you
We may hold:
• Data to identify you, including your contact information;
• Your financial details/financial circumstances;
• Information about you provided by others e.g. Tenants, landlords, letting agents;
• The information which you have consented to us using; and
• Other personal information, such as telephone recordings
Sometimes we may use your information even though you are not a service user. For example, you may be a guarantor, landlord, co-tenant or be a potential service user that is considering using our services.
3. When we collect your information
We collect information:
• You give us;
• Information from your use of our products, services or our websites, and;
• Information provided to us by third parties.
4. How we use your information and the legal basis
We use, and share, your data where:
• You have agreed or explicitly consented to the using of your data in a specific way (you may withdraw your consent at any time);
• Use is necessary in relation to a service or a contract that you have entered into or because you have asked for something to be done so you can enter into a contract with us or one of our trusted partners (e.g. You have asked us to set up an electricity contract on your behalf);
• Use is necessary because we have to comply with a legal obligation;
• Use is necessary to protect your “vital interests” in exceptional circumstances; and
• Use for our legitimate interests (which you may object to) such as managing our business including providing service information, conducting marketing activities, training and quality assurance, strategic planning and the purchase or sale of assets
5. How we use automated processing or “analytics”
We may analyse your information using automated means to:
• Help us understand your needs and develop our relationship with you; and
• To help us to offer you products and service information we believe will be of interest to you
6. Who we share your information with
When providing our services to you, we may share your information with:
• Your authorised representatives;
• Third parties with whom:
I. We need to share your information to facilitate transactions you have requested, and
II. You ask us to share your information;
• Service providers who provide us with support services;
• Statutory and regulatory bodies and law enforcement authorities;
• Third parties in connection with a sale or purchase of assets by us;
7. How long we hold your data
The length of time we hold your data depends on a number of factors, such as regulatory rules and the type of product we have arranged on your behalf.
8. Implications of not providing your data
If you do not provide information, we may not be able to:
• Provide requested products or services to you;
• To continue to provide and/or renew existing products or services;
• Assess suitability; and
• Where relevant, give you a recommendation for a property or service. We will tell you when we ask for information, which is not a contractual requirement or is not needed to comply with our legal obligations
9. Using companies to process your information outside the European Economic Area (EEA)
In some cases, we may transfer information about you and your products and services with us to our service providers and other organisations outside the EEA. We will always take steps to ensure that any transfer of information outside of the EEA is carefully managed to protect your privacy rights.
10. How to exercise your information rights including the right to object
You have the right, without undue delay, to:
• Find out if we use your information, access your information and receive copies of your information;
• Have inaccurate/incomplete information corrected and updated;
• Object to the particular use of your personal data for our legitimate business interests or direct marketing purposes;
• In certain circumstances, to have your information deleted or our use of your data restricted;
• In certain circumstances, a right not to be subject to solely automated decisions and where we make such automated decisions, a right to have a person review the decision;
• Exercise the right to data portability (i.e. Obtain a transferable copy of the information we hold to transfer to another provider), and
• To withdraw consent at any time where processing is based on consent.
If you wish to exercise any of your data rights, you can contact us using the form on the website. If we are unable to deal with your request fully within a calendar month (due to the complexity or number of requests), we may extend this period by a further two calendar months and shall explain the reason why. If you make your request electronically, we will try to provide you with the relevant information electronically.
You also have the right to complain to the Data Protection Commission or another supervisory authority. You can contact the Office of the Data Protection Commissioner at:
Telephone: +353 (0)761 104 800 or Lo Call Number 1890 252 231
Fax: +353 57 868 4757
E-mail: info@dataprotection.ie
Postal Address: Data Protection Commission, Canal House, Station Road, Portarlington, R32 AP23, Co. Laois.
11. How to contact us
If you have questions about how we use your information, you can reach us using the form on the website or by contacting 01 969 6091.
12. Updates
We will update our Data Privacy Notice from time to time. Any updates will be made available and, where appropriate, notified to you by SMS, e-mail or when you log onto our website or applications.
Dated: 30 July 2019